— Service / Managed Services
Managed Services
Your outsourced IT department — proactive monitoring, regular maintenance, and expert support at a predictable monthly cost.
— What We Do
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Proactive Monitoring & Alerting
We watch your systems around the clock. CPU, memory, disk, network, service availability — all monitored with alerts configured to catch problems before they become outages.
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Patch Management & Updates
Regular, controlled patching of operating systems, applications, and firmware. We manage the update lifecycle so your systems stay secure without surprise reboots in business hours.
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Endpoint & Device Management
Company laptops enrolled, encrypted, and patched — Windows fleets managed with Intune and Autopilot, Microsoft 365 administered and backed up. New hires get a ready device; leavers get cleanly offboarded.
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Regular Reporting & Reviews
Monthly reports on system health, incidents, changes, and upcoming maintenance. Transparent visibility into what's happening with your technology environment.
— Technologies
- Microsoft Intune
- Windows Autopilot
- Microsoft 365
- Grafana
- Prometheus
- Zabbix
- Uptime Kuma
- Ansible
- Puppet
- osTicket
- PagerDuty
— Who It's For
- SMBs that need an IT department without the overhead
- Growing companies outpacing their current IT capacity
- Organizations wanting predictable IT costs
Frequently Asked Questions
What is included in a managed services package?
Packages vary, but typically include: 24/7 monitoring, patch management, helpdesk access, monthly reporting, and a defined SLA for incident response. We scope packages to your actual environment and needs.
How is managed services different from regular IT support?
Regular support is reactive — you call when something breaks. Managed services are proactive — we monitor, maintain, and often fix problems before you notice them. The goal is fewer incidents and more predictable operations.
Do you offer service level agreements (SLAs)?
Yes. We offer SLAs with defined response and resolution time commitments appropriate to the severity of issues. We discuss SLA terms during the onboarding process.
What does onboarding look like?
We start with a full audit of your environment, document everything, deploy our monitoring tools, and establish baseline performance metrics. Onboarding typically takes 1–2 weeks depending on complexity.
Can we add services over time?
Yes. Managed services packages are modular. You can start with basic monitoring and add helpdesk, backup management, or security monitoring as your needs evolve.
— See also
— Managed Services
IT that works while you work.
Stop reacting to technology problems. Let us prevent them.